Terms & Conditions

Please read these Terms of Use carefully before using this web site. By using this site, you signify your agreement with these Terms of Use. If you disagree with any of the below Terms of Use, do not use this site. We reserve the right to modify, alter or otherwise update these Terms of Use at any time. By using this site after notice of such changes is posted, you agree to be bound by modifications, alterations, or updates.

1. General

We do not guarantee continuous, uninterrupted, or secure access to our services, and operation of our site may be interfered with by numerous factors outside of our control. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

2. Electronic Communications

When you visit our site or send emails to us, you are communicating with us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

3. No Warranty

We provide our website and services as is and without any warranty or condition, express, implied, or statutory. We specifically disclaim any implied warranties of title, merchantability, fitness, for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

4. Liability Limit

In no event shall we be liable for any special, incidental, or consequential damages arising out of or in connection with our site, our services, or this agreement (however arising, including negligence).

5. Legal Compliance

You shall comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our service and your purchase of items.

6. Returns

Returns are accepted for non-clearance items in new, unused condition with tags attached within 30 days of purchase. Clearance and custom, personalized items are final sale and cannot be returned. Online returns cannot be made in-store and in-store returns cannot be made via the online customer service team. Have your order number available and email orders@swathestore.com to begin the return process of online items. Please visit The Store to return any in-store purchases.

Please note: Pet Carriers are non-returnable, but may be exchanged if in new, unused condition and mailed within 14 days of receipt. Return shipping is at the expense of the buyer unless product is defective.

7. Special Pricing & Promotions

Special priced items are considered while supplies last. Discount is applied before taxes and shipping. May not be combined with other offers. Not redeemable for advertised specials, previous purchases, or cash. Sale price applies online only, not valid in-store.

Promotional codes must be entered at time of checkout. Offers exclude all items in the following categories: Clearance, Kendra Scott, Model Planes, and E-Gift Cards, plus items: SWA0055, SWA0053, and SWA0456. Discount applied before taxes and shipping. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Promo code is valid for designated period – please see promotional campaign for more details.

The Total Rewards promotion is for active Southwest employees only verified via @wnco.com email domain. Promotion is automatically applied but can be removed and saved for later use. If saved, code will be automatically applied at next log in. No rollovers. Promotion auto-renews Jan 1 after verification of active domain.

Electronic gift cards can be used toward the purchase of anything on SWATheStore.com, including the cost of branded gear, tax, and shipping. Not valid toward purchases in Southwest: The Store located at 2432 Wyman St Dallas, TX. Not valid for airfare purchases. Available in increments of $25, $50, $75 and $100. eGift Cards do not expire. Cart totals that exceed the eGift card balance will require payment by credit card for the remaining balance. We are not responsible for lost, stolen, or unauthorized use of this card code. eGift card codes are nontransferable after use and cannot be redeemed for cash.

This policy governs your visit to this site. We reserve the right to make changes to our site, policies, and these Terms of Use at any time.